The industry has, rightfully, spent most of the last year and a half focused on technology in general, and specifically the need to get remote-access technologies into the hands and onto the desktops of end users who had largely moved to home working. With that task essentially accomplished, now is a good time to take a step back, assess what you’re using, what you still have but aren’t using, and what you need as we move forward into a future of hybrid work in 2022.
The top takeaways from the session represent a good start on this analysis:
- Finding the hidden costs of a remote workforce
- Identifying which new costs of enterprise communications will remain
- Sorting through legacy services that no longer fit in the enterprise
- How to conduct a holistic audit of all communications expenses
- Aligning carrier, cloud, and equipment contracts with a flexible hybrid work plan
Each of these points carries its own challenges and risks, as well as the potential for conflict within the organization. At a high level, before you start eliminating unneeded or duplicative services or applications, someone will have to decide what constitutes “unneeded” — meaning that business units and others outside of IT will have to weigh in about what’s necessary, what’s nice to have, and what’s expendable.
The good news is that Robert and his colleagues have been doing this kind of audit and expense management work for years, and these kinds of issues are exactly what they like to sink their teeth into. I’m expecting a ton of great practical advice to come out of their session.
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August 20, 2021 at 06:00PM
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Building Strategy by Executing on Tactics | No Jitter - No Jitter
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